Assistant Venue/ Event Manager

We are recruiting for an Assistant Manager for a top level entertainment venue in Dublin.

The ideal candidate will have a strong Hospitality back and ideally have experience at running events and or Front of House similar to a Duty Manager.

• To assist in the smooth operational running of the building on a day-to-day basis.
• Motivate, train and lead staff to ensure clarity of direction and priorities are met, and that continuous improvement in customer service and sales standards are achieved.
• Undertake a Duty Manager role during performances - being responsible for the building, Health & Safety, wellbeing and overall experience of all patrons, staff and visiting companies.
• Liaise with producers, promoters and visiting companies and ensure each show’s potential is reached.
• Adopt a proactive hands-on approach in implementing and ensuring best practice and industry standards across all operations.
• Work closely with Event Programming and Ticketing in the set up and announcement of all upcoming events.
• Communicate effectively with all staff, contractors and stakeholders ensuring appropriate information relating to events is distributed and understood.
• Analyse reports and budgets working closely with all departments to create financial settlements for all events.
• Fully support Customer Service initiatives across all areas of the venue, promoting the “Customer is King” mentality with all staff old and new.
• Primary liaison for Cleaning and Security contractors, responsible for rostering and administration.
• Promote and maintain compliance of the venue’s Health & Safety policies and procedures.
• Assist the General Manager in the accurate completion of all administrative and financial returns for the venue.
• Understand all aspects of the venue’s operations to support and guide all departments.

Experience

• Three years’ experience working in a similar environment.
• Strong financial acumen, skilled in understanding and managing budgets and financial reporting.
• Experienced in leading and managing teams and performance development.

Skills and qualities

• Passionate about live entertainment, highly motivated, resourceful, innovative and forward thinking.
• A resilient, determined, positive, collaborative attitude towards your role and your colleagues.
• A high level of awareness and willingness to respond to customers to meet and exceed their needs, requirements and expectations.
• Strong administration and IT skills, with the ability to work in an organised and efficient manner.
• Excellent interpersonal and communication skills.
• Excellent time and workload management skills and the ability to multitask.
• Ability and willingness to work irregular and flexible hours, including nights and weekends.

Knowledge

• Knowledge and experience of Health and Safety and HR policies.
• Previous experience and understanding of building/operations management.